Terms and Conditions

SkyGrid Tech Solutions Co.

Last Updated: August 20, 2025

Welcome to SkyGrid Tech Solutions Co. By availing our services, using our products, or accessing our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Services

1.1 SkyGrid Tech Solutions Co. provides technology solutions including, but not limited to, internet services, IT support, software, hardware, and related products.
1.2 All services are subject to availability and may be modified, suspended, or terminated at our discretion.
1.3 Service coverage, speed, and reliability may vary depending on technical, geographical, or environmental factors.

2. Account Registration and Customer Obligations

2.1 Customers must provide accurate, complete, and up-to-date information when registering or availing of services.
2.2 Customers are responsible for maintaining the confidentiality of account credentials.
2.3 Customers agree not to misuse the services for unlawful purposes, including but not limited to: spamming, hacking, illegal downloads, or activities prohibited under Philippine law.

3. Payment and Billing

3.1 Customers agree to pay all applicable fees, charges, and taxes in accordance with the chosen plan or service.
3.2 Payments must be made on or before the due date stated in the billing statement.
3.3 Late payments may result in service interruption, penalties, or disconnection.
3.4 Fees are non-refundable unless otherwise stated in writing.

4. Equipment and Installation

4.1 Equipment provided by SkyGrid Tech Solutions Co. remains the property of the Company unless otherwise agreed upon.
4.2 Customers are responsible for the safekeeping of the equipment and will be liable for damage, loss, or tampering.
4.3 Unauthorized relocation, modification, or repair of the equipment is strictly prohibited.

5. Service Limitations and Disclaimer

5.1 We do not guarantee uninterrupted or error-free services, though we aim to provide the highest possible quality.
5.2 The Company is not liable for service interruptions caused by force majeure, network failures, natural disasters, or third-party issues.
5.3 The use of services is at the customer’s own risk.

6. Data Privacy

6.1 SkyGrid Tech Solutions Co. respects your privacy and handles your personal information in accordance with the Data Privacy Act of 2012 (RA 10173).
6.2 By availing of our services, you consent to the collection, processing, and storage of your data for service-related purposes.

7. Fair Use Policy

7.1 Customers must use the services in a fair and reasonable manner.
7.2 Excessive usage, abuse, or activities that degrade the quality of service for other customers may result in speed throttling, suspension, or termination.

8. Termination of Services

8.1 Either party may terminate the service by providing written notice at least [30] days in advance.
8.2 The Company reserves the right to suspend or terminate services without notice in cases of fraud, abuse, or violation of these Terms.

9. Liability

9.1 The Company shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use the services.
9.2 Maximum liability for any claim shall not exceed the total amount paid by the customer for the service in question.

10. Amendments

10.1 SkyGrid Tech Solutions Co. reserves the right to modify these Terms and Conditions at any time.
10.2 Updates will be posted on our official website or communicated to customers via email or billing statements.

11. Governing Law and Jurisdiction

11.1 These Terms and Conditions are governed by the laws of the Republic of the Philippines.
11.2 Any disputes shall be settled in the proper courts of Ragay, Camarines Sur.

Privacy Policy

SkyGrid Tech Solutions Co.

Last Updated: August 20, 2025

SkyGrid Tech Solutions Co. respects your privacy and is committed to protecting your personal data in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information – such as your name, address, contact number, email, date of birth, and government-issued IDs.

• Account and Billing Information – such as service subscriptions, billing address, payment records, and transaction history.

• Technical Information – such as device identifiers, IP addresses, usage data, and logs related to internet or IT services.

• Other Information – any details you voluntarily provide when communicating with us.

2. How We Use Your Information

We use your information for the following purposes:

• To process your service applications and manage your account.

• To provide, maintain, and improve our products and services.

• To bill and collect payments for services rendered.

• To notify you about service updates, changes, or promotions.

• To comply with legal and regulatory requirements.

• To ensure security, prevent fraud, and protect our network.

3. Sharing and Disclosure of Information

We do not sell or trade your personal information. However, we may share your data with:

• Authorized Employees and Agents – who need the information to perform their duties.

• Third-Party Service Providers – such as payment processors, technical partners, or contractors, bound by confidentiality agreements.

• Government Agencies or Regulators – when required by law, court order, or lawful requests.

• Business Transfers – in case of a merger, acquisition, or restructuring.

4. Data Protection and Security

• We implement organizational, physical, and technical measures to safeguard your personal data against unauthorized access, alteration, or disclosure.

• Only authorized personnel have access to your personal information.

• We retain your data only for as long as necessary to fulfill the purposes stated in this policy or as required by law.

5. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Be Informed – know how your personal data is collected and processed.

• Right to Access – request a copy of your personal information in our records.

• Right to Rectification – request corrections to inaccurate or outdated data.

• Right to Erasure or Blocking – request deletion of data that is no longer necessary or unlawfully processed.

• Right to Data Portability – request a copy of your data in an electronic format.

• Right to Object – refuse processing of your data for certain purposes such as marketing.

Requests may be sent to our Data Protection Officer (DPO) through the contact details provided below.

6. Cookies and Online Data

When accessing our website or online services, we may use cookies and similar technologies to enhance user experience, analyze traffic, and improve services. You may disable cookies in your browser settings, but some features may not function properly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our official website and, when necessary, communicated through email or billing notices.

8. Contact Us

For questions, concerns, or data privacy requests, you may contact our Data Protection Officer (DPO):

SkyGrid Tech Solutions Co.
Email: info@skygridtechsolutions.com
Phone: 09215453206
Address: Rolando Andaya Highway, Barangay Godofredo Reyes Sr., Ragay, Camarines Sur

Please make payment according to your bill, payment can be via transfer to the following account;

Payment Confirmation :
Email : info@skygridtechsolutions.com
Phone : 9215453206
To upload proof of payment, please log in first.